Shipping Policy
Effective Date: May 13, 2025
1. Introduction
At MFK Stonewell LLC DBA Man Cave Luxuries ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.mancaveluxuries.com.
2. Shipping Destinations
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Countries We Ship To:
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United States of America limiting delivery to the 48 contiguous states (excluding Alaska and Hawaii)
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3. Shipping Costs
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Domestic Shipping (USA):
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Standard Shipping: Free shipping on all orders over $500.
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Flat Rate Shipping: $25 flat rate for orders under $50.
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No Hidden Fees:
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All shipping costs are calculated and displayed at checkout. There are no hidden fees.
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4. Order Processing Time
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Processing Time:
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Orders are processed within 5 business days (Monday to Friday, excluding holidays).
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Order Cut-Off Time:
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Orders placed before 12:00 PM PST will begin processing the same day.
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Weekend and Holiday Orders:
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Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
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Domestic Shipping:
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Standard Shipping: 3-5 business days
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Expedited Shipping: 1-2 business days
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Notes:
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Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
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6. Shipping Methods and Carriers
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Reliable Carriers:
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Domestic Carriers: USPS, UPS, FedEx
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Shipment Tracking:
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All orders include tracking information, which will be provided via email once your order has shipped.
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Insurance:
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Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
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7. Order Tracking
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Tracking Information:
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Tracking Number
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Carrier Name
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Link to Track Your Package
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After your order has been shipped, you will receive an email containing:
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How to Track Your Order:
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Visit the carrier's website.
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Enter your tracking number to view the status and estimated delivery date.
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Assistance:
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If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
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Delayed Delivery:
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If your package is delayed beyond the estimated delivery time, please contact us at support@mancaveluxuries.com or 408-409-5443.
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Lost Packages:
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Verify the shipping address provided.
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Check with neighbors or building management.
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Contact us for further assistance.
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If your tracking information indicates that your package was delivered but you have not received it:
8.2 Damaged Packages
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Reporting Damage:
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Take photos of the damaged packaging and items.
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Contact us within 48 hours at support@mancaveluxuries.com
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Resolution:
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We will work with you to arrange a replacement or refund as appropriate.
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9. Missing Items
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Reporting Missing Items:
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Contact us within 48 hours of receiving your package.
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Provide your order number and details of the missing item(s).
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Resolution:
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We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
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10. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Man Cave Luxuries!
We appreciate your business and are committed to providing you with exceptional service.